All Posts in Category: Press Releases

Tune Protect Launches Pro-Health Medical, A New Hassle-Free And Affordable Online, Cashless Medical Insurance

Plan Includes Covid-19 Protection Campaign, Mental Health Support and Allowance for Mosquito-borne Diseases

KUALA LUMPUR, 10 March 2021 – With growing awareness for medical protection, soaring healthcare costs and tightened wallets, Tune Protect Malaysia launched its first online cashless e-medical card, PRO-Health Medical. The cashless medical plan provides hospitalisation and surgical expenses benefits to suit consumers’ lifestyles and budget needs.

William Foo (“William”), Chief Executive Officer of Tune Protect Malaysia highlighted, “Today’s digitally savvy customers thrive on convenience and simplicity. They are health-conscious, sensible and realistic in managing their expenses. These insights spurred the features of PRO-Health Medical as a comprehensive, budget-friendly plan that is easy to understand. Sign-up takes less than 5 minutes and claims are hassle-free via our Tune Protect App which also hosts the e-Medical card for cashless admission.”

Unique to PRO-Health Medical is a year-long mental wellness programme with Naluri for the first 1,000 customers, lump-sum allowance for mosquito-borne diseases, Covid-19 additional medical expenses of up to RM20,000 per diagnosis until 31 December 2021* and a charitable pledge by Tune Protect to Yayasan Chow Kit to provide children from less privileged families with access to healthcare for every policy sold.

“The professional overall mental health and lifestyle coaching by Naluri is especially timely given the pressures of keeping up with the “new” norm. Millennials are health conscious and goal driven. If their goal is to lose that 3 kgs they gained while working from home, or to learn how to balance work-life pressures, our programme with Naluri will give them that added assurance and support,” added William.

* For customers who purchase PRO-Health Medical in the month of March 2021

Features of PRO-Health Medical
The e-Medical Card provides customers coverage for hospitalisation and surgical expenses including in-patient, daycare surgical procedures and outpatient treatments expenses due to illnesses and accidents. Other benefits include the zero deductible feature which means that the customer does not have to pay upfront before receiving treatment, an e-Medical Card for a cashless admission at more than 150 hospitals across Malaysia and reimbursement for alternative and chiropractic treatments post hospitalisation.

PRO-Health Medical can be purchased by first time medical insurance customers or as a supplement to customers’ existing medical coverage. There are four plan types with Annual Limits ranging from RM30,000 to RM150,000 to choose from according to customer’s needs. A unique feature of this product is that it does not have a Lifetime Limit, which means that the Annual Limit is reinstated year-on-year.

PRO-Health Medical can be purchased by downloading the Tune Protect App from the Apple App Store or Google Play Store. It can also be purchased from

The online medical insurance is available for Malaysians and non-Malaysians who legally reside in Malaysia, aged 18 years old to 45 years old and can be renewed up to the age of 65 years.

Health Segment Aligned to Tune Protect’s Strategic Direction
“The Health segment is one the main business pillars for Tune Protect going forward. The impact of recent global events has increased the awareness and interest in medical insurance especially amongst millennials and Gen Z. We believe this market segment will grow rapidly,” said Ben Assanasen, Tune Protect Group Health Lead.

PRO-Health Medical signals the start of engaging millennials through the digital space via education and raising awareness of health care at a young age. We want to bring Health to the masses, especially to the millennials segment as they are currently underserved and underinsured,” Ben added.

PRO-Health Medical and Yayasan Chow Kit
In conjunction with the PRO-Health Medical launch, Tune Protect is joining hands with Yayasan Chow Kit (“YCK”) for its children’s health fund, Madhya’s Gift. Tune Protect pledges to contribute RM6 to this fund for every policy sold until 31 December 2021. Madhya’s Gift was set up by YCK to provide healthcare to children from less privileged families who are in need of medical treatment.

The YCK and Naluri initiatives are part of Tune Protect’s sustainability commitment under the health pillar and PRO-Health Medical is the first product to introduce better access to healthcare to those who need it. This sustainability commitment will continue in future online launches.

For more information on PRO-Health Medical, visit our website at
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Tune Protect Strengthens Collaboration with BaoViet Insurance Corporation in BambooCARE

KUALA LUMPUR, 22 January 2021Tune Protect Group Berhad (“Tune Protect” or “Company”) has further strengthened its reinsurance and technology partnership with BaoViet Insurance Corporation (“BaoViet Insurance”), the largest general insurance company in Vietnam through the offering of BambooCARE Travel Insurance (“BambooCARE”) for customers flying with Bamboo Airways on its flight booking portal. This new initiative is a step forward in the partnership between the two parties which saw the launch of travel insurance and traveltech collaboration in Vietnam, inclusive of flight delay and gadget protection back in 2019. Through this new collaboration, customers flying with Bamboo Airways will enjoy a convenient and seamless experience of acquiring both flight tickets and insurance protection underwritten by BaoViet Insurance and powered by Tune Protect, on one booking platform.

This latest development is in line with Tune Protect’s growth plan to expand its footprint in the ASEAN region, adopting a digital first strategy promoting Lifestyle, Health and Small & Medium Enterprises (SMEs) lines and segments of businesses.

“While the world is gradually acclimatising to the new norms surrounding the COVID-19 pandemic, the travel community has also become more informed and is more likely to purchase travel protection / insurance. It is a timely opportunity for Tune Protect to back BaoViet Insurance in this digital partnership, as we offer our reinsurance expertise and travel technology capabilities for BaoViet Insurance to deliver worry-free, integrated travel experience to customers flying with Bamboo Airways,” said Rohit Nambiar, Group Chief Executive Officer of Tune Protect.

BambooCARE is available for both domestic and international travels within and out of Vietnam on Bamboo Airways online booking platform. Sales have been quite encouraging despite coming mainly from domestic travels as borders remain closed in the country. The travel insurance product covers personal accidents, travel inconveniences and medical expenses during the trip to ensure travellers peace of mind.

“We are optimistic with this partnership with Tune Protect as it helps to drive product innovation and scale our digital and technology offering to the next level. Capitalising on both BaoViet Insurance’s network in Vietnam and Tune Protect’s expertise in reinsurance and travel technology, we are excited to see how this relationship will revolutionise the insurance industry here in Vietnam,” said Mr. Nguyen Quang Hung, Deputy Chief Executive Officer of BaoViet Insurance.

With roots tracing back to 1964, BaoViet Insurance Corporation is the oldest insurance company in Vietnam and a wholly owned subsidiary of Baoviet Holdings. As the leading insurer in Vietnam in terms of revenue, market share and growth, BaoViet Insurance provides a wide range of insurance products leveraging technology to bring convenience and a seamless experience to meet the needs of individual and corporate clients.

Established in 2017, Bamboo Airways is a Vietnam-based full-service airline owned by the FLC Group. Aspiring to be Vietnam’s first 5-star airline, the company has invested over USD11 billion to procure 24 new A321NEO aircraft and 30 Boeing 787-9. Not limited to domestic flights, the start-up airline has expanded their flight destinations to Asia and Europe.

For more information on Tune Protect and BaoViet Insurance, please visit and
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Tune Protect launches on-the-go mobile application

FLEE Programme

KUALA LUMPUR (Sept 3): Digital insurer Tune Protect Group Bhd has launched its mobile application, Tune Protect App.

In a statement today, Tune Protect said the app comes with purchase and claims functions for customers on the go, providing them with a differentiated and seamless experience to self-manage their insurances digitally, anytime, anywhere.

It added that the app’s launch is timely, especially with the lifestyle shift in the new normal, making it easy for the customers to perform and manage their insurance transactions online.

Tune Protect group chief financial officer How Kim Lian said with the launch of the app, the firm has achieved another significant milestone in innovation and customer service.

“This is a testament of our firm commitment to driving innovation and ultimately delivering value and protection for our customers even when they are on the move,” said How.

The features on the app include among others ‘Buy Online Insurance’, ‘Policy Management’, ‘Claims Submission & Status’, ‘Secure User Authentication & Profile Management’, ‘Knowledge Base’ and ‘Contact Customer Support’.

Tune Protect said through the app, customers can easily get access to its lifestyle and on-demand online products such as Travel Easy, Motor Easy, PA Easy (Personal accident), Dental Easy, Ride Easy (Passenger protection), EasyCare PA (Disabled protection), Sports+ (Extreme Sports protection) and Guard Easy (Snatch Theft protection).

It said the policy management feature further offers customers fast access to all existing and past policies for better self-management and transparency. To this end, the app allows customers to take charge and be in control of their insurance policies with just a few clicks on their mobile devices.

How said aside from protection, customers can also enjoy the convenience of capturing their odometer reading through the app if they opt in for the Pay-As-You-Drive (PAYD) benefit when purchasing Tune Protect’s Motor Easy (motor insurance), adding this benefit rewards customers with up to 20% refund on insurance premium for driving less.

“Every feature of the app was designed with the intent for it to be a one-stop and go-to platform for customers.

“Our focus is to deliver value-added services that users can engage with anytime, anywhere and to make protection easily accessible and manageable for our customers,” said How.

At midday break, Tune Protect fell 2.78% or 1 sen to 35 sen, valuing it at RM263.12 million.

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Customer Satisfaction Index Survey

In a recent review conducted by Bank Negara Malaysia (BNM) on the insurance industry’s clients’ charters, the industry had been advised to establish processes to measure services against the published charters for long-term benefits.

To measure the customer service levels in the industry based on the Customer Service Charter (CSC), the industry has engaged Nielsen Malaysia to conduct a survey that will be ongoing from 21 May – 7 September 2018.

Should you be approached for this survey (through phone calls/face-to-face interviews), we would appreciate your participation to help us improve our customer service levels, to better serve you in the future.

For more information, or if you wish to re-confirm this survey, please contact our Customer Experience Representatives at 1 800 88 5753 or alternatively, you may email at

We thank you for your support.

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Tune Protect Continues Growth Track for FY2015 Despite Softening Economic Outlook

Q3 2015 9M 2015
  • Operating Revenue up 10.5%
  • Net Earned Premium climbs 18.9%
  • Travel Business’ Gross Written Premiums and Profit After Tax rises 16% and 35% respectively
  • Profit After Tax down 21.6%, at RM13.3mil
  • Operating Revenue up 6.9% YoY
  • Net Earned Premium rises 13.1%
  • Travel Business’ Gross Written Premiums and Profit After Tax rises 21% and 12% respectively
  • Profit After Tax declines 8.2%, to RM47.7mil
    (flat when excluding one-off sale of building in 2014)


Over the first nine months (9M) of the year, Tune Protect Group Berhad (‘the Group’; TUNEPRO, 5230) Operating Revenue (OR) rose 6.9% to RM347.5 mil mainly due to growth in the motor, fire and travel class of businesses. Gross Written Premium (GWP) grew 7.3% to RM357.6 mil while Net Earned Premium (NEP) grew by 13.1% to RM217.8 mil. Profit After Tax (PAT) however came in at RM47.7 mil, an 8.2% decrease over the same period last year – mainly due to higher management expenses (ME) which include higher royalty fees related to the use of the Tune trademark and cost of rebranding, as well as the one-time sale of building in 2014.

For the quarter ending September 2015 (Q3), OR increased 10.5% to RM121.0 mil quarter-on-quarter (QoQ) while NEP grew 18.9% to RM80.7 mil. PAT dropped by 21.6% in Q3 to RM13.3 mil mainly impacted by higher ME and weaker performance from both Malaysia and Thailand general insurance businesses.

“In light of the softer economic outlook and ongoing geo-political circumstances, the Group posted respectable, double-digit growth with strong contribution mainly from our Global Travel business. This year, we incurred higher management expenses due to higher royalty fees in licensing of the Tune trademark, which was partially deferred to this year, and one-time Tune Protect rebranding spend. Notwithstanding this, our Global Travel business has posted an 11.7% growth for 9M while our Malaysia general insurance business posted 38.9% growth, when excluding the one-time gain from the of our building last year,” said Junior Cho, Chief Executive Officer of Tune Protect Group Berhad.

Global Travel Business
The Global Travel business posted strong GWP growth for 9M and Q3, of 21.4% and 16.0% due to healthy travel demand, despite recent regional events ranging from Bangkok bombings, Bali volcanic activity, and prolonged haze conditions in Malaysia, Singapore and Indonesia. Travel insurance policy count grew by 10.5% and 6.3% for Q3 and 9M respectively. PAT grew by 35.2% and 11.7% for both Q3 and 9M respectively.

Tune Insurance Malaysia Berhad (TIMB)
Malaysia’s general insurance business is on track to beat the industry growth average where GWP for 9M grew by 7.5% YoY mainly due to fire, engineering, motor, medical, PA and travel class of businesses. Q3 posted a 1.7% growth from the motor and travel class of businesses and was impacted by increasing softness in the domestic economy. NEP grew 12.2% and 19.9% for 9M and Q3 respectively due to higher retention of motor portfolio and growth in fire and travel class of businesses. PAT however recorded a decrease of 42.4% in this quarter due to the booking of the first half of 2015 MMIP claims in Q3 and slight decrease in investment income. For 9M, PAT stood at RM13.2 mil, a 4.4% decrease over same period last year or a 38.9% increase when excluding the one-time gain from the building sale in first quarter of 2014.

Overseas Associates and Joint Venture
In Thailand, GWP for 9M and Q3 grew to RM44.6 mil and RM21.3 mil respectively, both boosted by higher contribution from travel and the motor class of businesses, among others. The business will continue to invest in driving brand awareness via new partnerships, such as telecom operators, property or hotel management firms and retail banks. The Group’s Share of Profit decreased to –RM0.5 mil and –RM1.5 mil for 9M and Q3 – mainly attributed to higher commissions payout and new business strain for motor business, coupled with higher ME as a result of higher marketing and advertising cost, and personnel expenses.

The Middle East joint venture posted growth of 44.9% and 338.6% in profit contribution for Q3 and 9M respectively. Policy count for 9M jumped from 69,000 to more than 160,000 YoY while Q3 grew 18.7% QoQ. The JV continues to focus on offline distribution and have launched B2B business relationships with key travel partners in 5 countries, which are UAE, Bahrain, Oman, Qatar, and Kuwait.

“Despite forecasted softness in the economy into 2016, we remain positive that our Global Travel business will continue to grow for the remainder of 2015.  We see increased travel demand as we enter the last quarter of 2015 and with our continued education marketing and take-up rate initiatives, we hope to increase awareness in the value of travel insurance and capitalise on the peak travel season.  In addition, we will continue our rollout into travel agencies until mid-2016 to further extend our product offerings to customers that prefer doing travel bookings through offline channels.

“The general insurance industry is expected to experience slower growth due to impending macroeconomic uncertainties. While TIMB will face similar headwinds, it is our expectation that its growth should outpace the industry average for the remainder of the year.

“In September, we launched our Direct-to-Consumer website whereby consumers now can directly and easily purchase a number of lifestyle based products including travel insurance. Although we have just started our digital marketing activities, we have seen online purchases growing on a monthly basis via our standalone digital site. While still relatively small in sales or volume of contribution, we are encouraged with the results and committed to offering consumers another platform to easily transact and engage with us,” Junior concluded.

Date of issue: 16 November 2015

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