E-Payment

3 Simple Steps to Make Payment

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STEP 1

Fill in your login credentials (username and password) sent via SMS/email in the customer portal.

For first time login, you will be prompted to change your password. (Note: Password format must be 8-15 characters, alphanumberic with one uppercase, a number and one special character)

STEP 2

Upon successful login, your policy name and details will appear. Then, click on ‘Pay Now’ to proceed with payment transaction.
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STEP 3

Select your preferred payment method; between credit/debit card OR online banking.

Your payment receipt are ready for download upon successful payment transaction.(Note: The document is password protected. To open the document you may use your NRIC/Passpport/Business Registration Number)

View the information of your purhased policies
under the ‘Active Policies’ tab.

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Frequently Asked Questions

More questions? Read on!

How does the online customer portal work?

It is very simple and takes only 3 steps. They are:
Step 1: You will need to login using a login ID and password received via SMS.
Step 2: You can view and select pending payment policy for a “One Time Payment” and proceed with payment.
Step 3: Upon successful transaction, you can view, download and print the payment receipts and tax invoice from the portal.

Where can I find my account credentials for login?

The login credentials are sent via SMS to your registered mobile number during the purchase of insurance policy.

What computer browsers are compatible to the online customer portal?

The service supports all modern browsers, which includes Internet Explorer 6.0 and above, Chrome, Firefox, Safari, Opera and Edge among others.

Will I receive a confirmation SMS/email that my insurance premium has been paid?

You will receive a confirmation SMS/email from the bank once the transaction is successful.

Can I use more than one payment method per transaction?

No, we do not accept partial payments, kindly use one payment method only for each transaction.

If I forget my password, how do I find / retrieve it?

If you forget your password, please click on the “Forgot Password” link available at the customer portal login page. Enter your username and click ‘Retrieve Password’ to trigger a new password being sent to your registered email address. Alternatively, you may contact our Tune Protect Customer Service for assistance in retrieving / re-sending the password at 1 800 88 5753 or email us at hello.my@tuneprotect.com

Will I be able to print a copy of my receipt and tax invoice?

Yes, each receipt & tax invoice is presented in PDF format. Electronic storage is recommended for sustainability of the environment.

Is my personal information kept secured?

All account information displayed within the customer portal is truncated to protect customers’ personal and confidential data. Any information retained is not shared with third parties in accordance to our Privacy Policy, https://uat-wprs.tuneprotect.com/corporate/malaysia/privacy-policy/

Who do I contact with questions about the customer portal?

For more information on the customer portal, please call our Tune Protect Customer Service at 1 800 88 5753 or email us at hello.my@tuneprotect.com. We will assist and address any queries that you may have.

The operating hours for our customer service help line is from 9am to 5pm Mondays to Thursdays, and 9am to 4.30pm on Fridays.