Remaining committed to you in these challenging times

We understand this is a challenging period for us amidst the COVID-19 pandemic. Our customers and staff always remain our top priority. Rest assured, we are taking the necessary action to ensure you and your loved ones are protected at all times. In these trying times you have our assurance of our commitment in providing essential services to all our customers and business partners to help you ease through the process. Our employees are provided a safe working environment to protect their health and safety in accordance to the guidelines issued by the local authorities nationwide. Whilst we have acclimatised to these extraordinary times from the beginning of the pandemic last year, we do understand the impact that COVID-19 has brought upon to our nation and globally, especially to individuals and businesses. Realising this impact, we have introduced several relief and support measures and will attend to our customers on a case-by-case basis, depending on circumstances to continue providing the much needed protection during this period. To find out more about the support and relief measures, including how you can continue gaining access to our products and services, we have created this dedicated page for you. As always, we remain your trusted protection partner. Talk To Us - We are here for you.

Notices on COVID-19

Auto Coverage Extension for Personal Lines (27th March 2020)
We are pleased to extend automatic coverage* to all existing individual policyholders of the following Tune Protect personal lines insurance products (that expire during the MCO period).
  1. Personal Accident (PA)
  2. Medical Plan (Tune Sihat)
  3. Dental
  4. Fire / House Holder / House Owner
  5. Home Guard
Policyholders will enjoy automatic coverage even without a renewal instruction from customers and we shall honour any claims for incidents occurring during the MCO period. Terms and conditions:
  • Applicable only to individual policyholders of selected personal lines insurance products
  • Applicable to insurance policies that expire within the MCO period
  • Submission of claims is subjected to renewal of policies / Premiums for renewal of policy will be collected upon submission of claims
  • Renewal date of policies will be affected from the expiry date of the policies
Online Travel Protection Products (18th March 2020)
In light of the travel restrictions currently being imposed in Malaysia and other countries, please refer to the following information on our online travel protection products:
  1. For all Travel Easy policyholders (purchased on, we are pleased to offer two (2) options:
    • If your flight is cancelled due to the travel restrictions imposed by various governments (including Malaysia), you may π—–π—”π—‘π—–π—˜π—Ÿ 𝗬𝗒𝗨π—₯ π—£π—’π—Ÿπ—œπ—–π—¬ 𝗙𝗒π—₯ 𝗔 π—™π—¨π—Ÿπ—Ÿ π—₯π—˜π—™π—¨π—‘π—— on your premium as long as the policy has not commenced, and no claims have been incurred. With this option, you will not be able to make any claims for travel or cancellation charges.
    • If your flight is rescheduled, you may π— π—”π—žπ—˜ 𝗔 π—£π—’π—Ÿπ—œπ—–π—¬ π—”π—Ÿπ—§π—˜π—₯π—”π—§π—œπ—’π—‘ and transfer your policy to your new flight dates as long as it is done before the flight and no claims have been incurred.
    For all Travel Easy refund or alteration requests, please reach out to our customer experience team at
  2. For all AirAsia Travel Protection policyholders with affected flights:
    • If AirAsia refunds your flight, your insurance premium will be refunded together with your flight cost.
    • If you choose to reschedule your AirAsia flight, your insurance policy will automatically expire, and you will have to purchase a new policy for your flight.
    For any questions or concerns on AirAsia Travel Protection, please reach out to our team at

Operations Updates

Following the latest EMCO announcement effective 15th July 2021, we wish to assure you that we will continue to be operational to render all essential services to our customers.

  1. Nationwide Operations Our operations resume with partial or remote capacity at all our locations nationwide to ensure uninterrupted service to our customers.
  2. Branch & Service Counter Please find below the latest updates to Tune Protect Malaysia branches:
    • Shah Alam Branch – temporarily closed from 20th to 25th October 2021
    • All Branches nationwide – Mondays to Fridays (Sundays to Thursdays for Kota Bharu & Kuala Terengganu) from 9 am to 3 pm.
    For the safety and health of our customers and employees, we highly encourage the usage of electronic or virtual means in engaging with us.

Contact Information

For assistance, and to ensure continuity of essential services, we can be contacted at:

Tune Protect Malaysia
Customer Service Hotline: 1800 88 5753 (Mondays to Thursdays, from 9 am to 5 pm and Fridays, from 9 am to 4:30 pm)
Nationwide Branches: Please click here for more information

Tune Protect Re
All enquiries: 03-7628 3630

Kevin Soong, Branch Manager, Shah Alam Branch
Mobile no.: +6 016 221 7878

General enquiries
03-2056 6200