Help & Support

To ensure we serve you better, please contact the relevant country customer service centre according to your enquiry.
  • Malaysia
  • Thailand
  • Enquiry
  • Help & Support


Tune Protect General Insurance Related

Customer Service Hotline
1-800-88-5753 Operating Hour:
Monday –Thursday (9AM – 5PM)
Friday (9AM – 4:30PM)
Level 8, Wisma Tune,
19 Lorong Dungun,
Damansara Heights,
50490 Kuala Lumpur,

AirAsia Travel Protection Related Only

24 Hour Customer Support
+603 2302 0022

Help & Support

Auto Assist
1-800-22-8863 (24-hour Emergency Assistance) Panel Workshop
1-800-88-2678 (24-hour Medical Claims or Guarantee Letter) Panel Hospital (policy bought after 1st Nov 22)
1-800-88-9177 Monday to Friday (9.00am – 5.30pm) Dental Clinic (policy bought before 1st Nov 22)
1-800-88-2678 (24-hour enquiry) Panel Hospital (policy bought after 1st Nov 22)
Travel Related Emergency Assistance
+603-7942 5788 (Travel policy bought before 1st Nov 22)
+603-2302 0033 (Travel policy bought after 1st Nov 22)
24 Hour Customer Support
+603-2302 0022

Enquiry Us

[Group TPT] Contact Us

Bank Negara Malaysia – Employee Screening
Request for employment references as per Bank Negara Malaysia’s Employee Screening Policy are to be channeled to
Please ensure that ‘Reference Template’ and written consent of the individual whom you are requesting for employment reference is provided.
For employer references, please contact

Personal Data Protection Notice
By providing your personal information, you are deemed to have given consent and authorisation to Tune Protect to collect, use and/or disclose (whether in or outside of Malaysia) your personal information supplied to Tune Protect, to our affiliated companies or third party service providers for the purpose of contacting you by all modes of communication including telephone calls, SMS, emails or faxes in order to respond to your enquiry and to receive marketing, advertising and promotional information, messages, materials and/or documents about Tune Protect’s products and/or services.
You understand that you can choose to unsubscribe at any time if you no longer wish to receive any marketing/promotions from Tune Protect by writing to Please refer to Tune Protect’s Privacy Policy for more information.