Travel Safer With COVID-19 Coverage

Our enhanced Travel Easy insurance gives you total peace of mind abroad. Enjoy COVID-19 coverage for medical expenses, quarantine allowance, trip cancellation and more! It’s designed to fulfil most international travel requirements, making your overseas adventures safer and easier with Tune Protect.

Key COVID-19 Coverage

  • COVID-19 coverage applies ONLY to International Travel and does not include Domestic Travel (within Malaysia).
  • COVID-19 coverage is only applicable for COVID Plus Plan and COVID Lite Plan.
  • Both COVID Plus and COVID Lite Plans automatically include the benefits under the Basic Plan.
  • COVID Plus Plan
  • COVID Lite Plan
Benefit(s) Sum Insured (RM)
Individual Family
Medical Expenses

(Stage 3 – 5 overseas treatment)
up to the first 30 days of trip duration

Up to 250,000 Up to 750,000
Quarantine Allowance

(Excluding Mandatory and Home quarantine)

Up to 1,400
(100 per full day)
Up to 4,200
(100 per full day)
Trip Cancellation
Up to 5,000 Up to 15,000
Trip Curtailment
Up to 5,000 Up to 15,000
Hospital Income
Up to 10,500
(350 per full day)
Up to 31,500
(350 per full day)
Emergency Overseas Evacuation &
Repatriation
Up to 500,000 Up to 1,500,000
Compassionate Visit
Up to 5,000 Up to 15,000
Bereavement Allowance
Up to 5,000 Up to 15,000
Benefit(s) Sum Insured (RM)
Individual Family
Medical Expenses

(Stage 3 – 5 overseas treatment)
up to the first 30 days of trip duration

Up to 100,000 Up to 300,000
Emergency Overseas Evacuation &
Repatriation
Up to 500,000 Up to 1,500,000

* Please see the Important Documents section for full details of COVID-19 Coverage.



Key Basic Plan Benefits

  • Worldwide Travel
  • Domestic Travel

Basic Plan benefits are automatically attached to COVID Plus and COVID Lite plans and can also be purchased as a separate plan. Basic Plan itself does not include COVID-19 Coverage.

Benefits Sum Insured (RM)
Individual Family
Medical Expenses Reimbursement
Up to 300,000 Up to 900,000
Personal Accident
Up to 300,000 Up to 900,000
Travel Delay
Up to 3,000 Up to 9,000
Trip Cancellation
Up to 20,000 Up to 60,000
Trip Curtailment
Up to 18,000 Up to 54,000
Loss/Damage to Baggage & Personal Effects
Up to 5,000
(excess RM50 per Insured Person)
Up to 15,000
(excess RM50 per Insured Person)
Baggage Delay
Up to 1,000 Up to 3,000
Baggage Damage By Common Carrier
Up to 250 Up to 500
Loss of Travel Documents
Up to 5,000 Up to 5,000
Missed Departure
Up to 500 Up to 1,500
Emergency Medical Evacuation
Up to 500,000 Up to 1,500,000
Home Care
Up to 3,000 Up to 3,000

* Please see the Important Documents section for full details of worldwide travel benefits.

These benefits apply to domestic travel (within Malaysia). Domestic insurance does not include COVID-19 coverage.

Benefits Sum Insured (RM)
Individual Family
Medical Expenses Reimbursement
Up to 25,000 Up to 75,000
Personal Accident
Up to 150,000 Up to 450,000
Travel Delay
Up to 600 Up to 1,800
Trip Cancellation
Up to 5,000 Up to 15,000
Trip Curtailment
Up to 5,000 Up to 15,000
Loss/Damage to Baggage & Personal Effects
Up to 1,000
(excess RM50 per Insured Person)
Up to 3,000
(excess RM50 per Insured Person)
Baggage Delay
Up to 200 Up to 600
Baggage Damage By Common Carrier
Up to 150 Up to 450
Missed Departure
Up to 300 Up to 900
Emergency Medical Evacuation
Up to 100,000 Up to 150,000

* Please see the Important Documents section forfull details of domestic travel benefits.



Travel Easy does not cover these countries:

Afghanistan, Belarus, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Russian Federation (including Crimea), Somalia, Sudan, Syria and Zimbabwe.


How to Claim

STEP 1

Download and fill up the claim form here.

STEP 2

Submit the claim form along with the supporting documents to pahealth.claims@tuneprotect.com.​

STEP 3

Your claim will be reviewed accordingly and if approved, payment will be processed within 14 days upon submission of complete documentation.​

Chat with Us


For product enquiry
Start Chat
hello.my@tuneprotect.com

1800 88 5753

Monday –Thursday
9AM – 5PM
Friday
9AM – 4:30PM (GMT+8)

Frequently Asked Questions

More questions? Read on!
Malaysian citizen or Permanent Resident of Malaysia or holder of a work permit, employment pass, dependent pass, long-term social visit pass, or student pass issued by the relevant authorities in Malaysia which is valid at the time of issuance of this Policy and who is legally residing in Malaysia.
Adults: 18 – 80 years old
Child: 30 days – 21 years old (unemployed and unmarried)
  1. Between ages 18 – 21, individuals who are employed and/or married are considered adults
  2. A child must always be part of a Family plan and cannot be covered in an Individual or Group policy.
  3. Senior travellers (56 – 80 years old) cannot be part of a family plan and can instead purchase an Individual or Group policy.
Yes, both COVID Plus and COVID Lite plans have COVID-19 related benefits plus basic plan benefits e.g. personal accident, luggage delay and etc.

Please refer to the Schedule of Benefits for further details.
No, currently COVID-19 coverage only applies to international travel under COVID Plus and COVID Lite plans.
A family plan is suitable for married adults and their legal children.

Conditions to qualify for a family plan:
  1. Maximum 2 adults married to each other
  2. Maximum 10 children of the adults
  3. Minimum 1 parent and 1 child in a family plan
  4. A family plan cannot consist of adults only or children only
  5. Senior travellers (56 – 80 years old) cannot be part of a family plan
  6. Age limit for family plan:
    • Adult: 18 – 55 years old
    • Child: 30 days – 21 years old (unemployed and unmarried)
  7. A family will share one insurance policy
If you’re travelling in a group, select the Group plan to purchase insurance for everyone in the group at one go. It’s fast and easy! Here’s how it works:
  1. Maximum of 30 adults in a Group plan
  2. Qualifying age: 18 – 80 years old
  3. Children cannot be part of a group plan
  4. Senior travellers (56 – 80 years old) must purchase a separate individual or group plan
  5. Each traveller in the group will have their own individual travel policy
Will you be travelling regularly in the coming year? You can purchase an Annual Cover that covers all your trips for a period of 12 months. Save time and money, and travel worry-free!

Things to note:
  • Coverage duration per leisure trip: 30 days (worldwide travel)
  • Coverage duration per business trip: 90 days (worldwide travel)
  • For Domestic travel, the duration of cover is 30 days for each leisure or business trip
  • Annual Trip insurance does not include COVID-19 coverage
  • One Way Trip is not covered under Annual Cover
  • One Way Trip: 72 hours from the first arrival date at the Country of Arrival, OR, upon checking in at point of immigration for travel outside of Country of Area, whichever comes first.
  • Return Trip: 180 consecutive days for an overseas trip, 45 days for domestic travel
  • Annual Trip: 30 consecutive days for an overseas leisure travel trip and 90 consecutive days for an overseas business travel trip; 30 days for domestic travel
If you are travelling to multiple countries within the same trip, you can be covered under one policy. Simply enter the furthest country that you will be visiting to get your plan quotation.
You need to purchase 2 separate plans, one for domestic travel and another for overseas travel.
You may email to hello.my@tuneprotect.com to inform on the changes immediately.

Kindly submit your claims online via the online Claims page
https://www.tuneprotect.com/claim/claim-now/

You may check your Claims status from this page.
https://www.tuneprotect.com/claim/claim-status/

For questions and enquiries, contact us here
https://www.tuneprotect.com/corporate/malaysia/contact-us/

Please submit your claim within 30 days of you becoming aware of an incident or loss leading to a claim.

For loss or damage caused by theft during the trip, a report must be made at the nearest police station or relevant authorities within the jurisdiction where the incident took place within 24 hours of the incident. You must also notify the relevant airline authorities of missing luggage at the scheduled destination point and to obtain a property irregularity report.
Single Trip Cover:
  • We will refund in full the premium paid if you cancel the trip due to unforeseen circumstances prior to the date of departure and you will not make any claim for travel and cancellation charges.
  • We will not refund any premium paid if you cancel the trip due to unforeseen circumstances prior to the date of departure and we have agreed to pay claims for travel and cancellation charges.
  • We will not refund any premium paid if you cancel the policy due to reasons other than unforeseen circumstances prior to the date of departure.
  • No refund is allowed for cancellation of policy after commencement of insurance

Unforeseen Circumstances refers to:
  1. Your death or the death of an immediate family member ; or
  2. Bodily Injury or sickness that requires treatment by a medical practitioner which results in that medical practitioner certifying in writing that you or an immediate family member is unfit to begin or continue the trip; or
  3. Unexpected outbreak or strike, riot or civil commotion arising out of circumstances beyond your control.
Annual Cover
  1. We will charge you the premium in accordance with the scale of refund if You cancel your Annual Cover Policy after commencement of insurance.
  2. We will not refund any premium paid if you cancel your Annual Cover Policy and We have agreed to pay any claim under the Policy or there has been an occurrence of any event for which a claim may be payable under the Policy.
No, you must purchase travel insurance before your scheduled departure.

Please purchase your insurance as early as possible to enjoy the Trip Cancellation benefit. Trip cancellation benefit will only be reimbursed if you purchase the insurance at a minimum of 7 days prior to commencement of your trip.
Yes, Negative RTK/PCR test results taken within 72 hours prior to Scheduled Flight is a requirement for benefits under COVID-19 Coverage.
Requirements to enter other countries may change from time to time. Please ensure that the benefits provided for in your Travel Easy insurance (especially related to COVID-19) meets the entry regulations for the countries you are travelling to.